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There is a lot of debate around this week’s topic, having to choose between offering your clients packages or doing everything à la carte. I have talked about this with my colleagues and all of them have a different opinion about it. There are good and bad sides to each, and we discuss them thoroughly below. I have my own […]

More than ever, the customer service, and the experience surrounding a product is more and more important everyday. Trying to be different is an everyday challenge, mainly in a competitive market (but which market is not competitive today?!).It means to reconsider regularly the whole experience (workflow) of our clients during their journey with us. But […]