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Welcome to the maddy's blog

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the full post

The Unrecognized Heroes of Getting Things Done In our work lives, we tend to celebrate the big wins, the impressive presentations, and the milestones that everyone can see. But what about those tasks that work their magic behind the scenes? These are the hidden tasks, the silent champs of productivity that deserve their moment in […]

CORPORATE, EDUCATION, Uncategorized

October 9, 2023

TOTW #23: HOW TO AVOID THE TRAP OF HIDDEN TASKS

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Today, I want to share a secret with you, a secret that has been my constant companion throughout my journey in the world of business. I call it “The Little Black Book,” and it’s not just a book; it’s the key to nurturing invaluable connections, fostering trust, and elevating your business to new heights. The […]

EDUCATION, Uncategorized

October 2, 2023

TOTW #22: THE LITTLE BLACK BOOK

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Are you ready to go on a transformative journey? If you’ve ever felt the urge to break free from the routine, discover new horizons, and tap into your hidden potential, you’re in the right place. In this blog post, we’ll explore the why and how of stepping out of your comfort zone. Why Go Out […]

EDUCATION, Uncategorized

September 25, 2023

TOTW #21: GO OUT OF YOUR COMFORT ZONE CHALLENGE

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Once your perfect customer has been defined in detail, you have built a workflow, an experience, detailed the whole process and the different points of what they will experiment working with you, buying your product or coming to visit you, what’s next? I’ve heard many entrepreneurs say they are waiting for the perfect client, the […]

CORPORATE, EDUCATION, Uncategorized

September 4, 2023

TOTW #18: DON’T WAIT FOR THE PERFECT CLIENT TO OFFER THE PERFECT SERVICE

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Have you ever considered not following your competitors on social media? It might seem counterintuitive but hear me out. By not following them, you’ll be able to focus on your own unique ideas and strategies without being influenced by their content. This can help you differentiate your brand and stand out in the market. Plus, […]

CORPORATE, EDUCATION, Uncategorized

August 28, 2023

TOTW #17: STOP FOLLOWING YOUR COMPETITORS NOW

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Have you ever had a problem with any purchase on Amazon? Have you contacted customer service or requested a return, simply because you got the product wrong?The return is immediate, and the refund within a week. Even though I’m pretty sure that in 90% of cases, the reason for the dissatisfaction is not their fault, […]

CORPORATE, EDUCATION, Uncategorized

August 21, 2023

TOTW #16: YOUR SUPPLIERS, YOUR RESPONSIBILITY

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In the world of sales and marketing, it’s often said that simplicity is key. The idea that presenting customers with a limited set of options can help increase sales has been studied extensively, and it’s been found that providing too many choices can actually hinder the buying process. One popular approach to this is to […]

EDUCATION

August 2, 2023

TOTW #13: Selling by 3

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As business owners, let’s be real – all of us are dreaming about the same thing, free advertising. Here are some ideas..

CORPORATE, EDUCATION

April 21, 2023

TOTW #12 FREE ADVERTISING How, What, Where

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There is a lot of debate around this week’s topic, having to choose between offering your clients packages or doing everything à la carte. I have talked about this with my colleagues and all of them have a different opinion about it. There are good and bad sides to each, and we discuss them thoroughly below. I have my own […]

EDUCATION, Uncategorized

February 9, 2023

TIP OF THE WEEK #6 | Package vs À la Carte

the full post

More than ever, the customer service, and the experience surrounding a product is more and more important everyday. Trying to be different is an everyday challenge, mainly in a competitive market (but which market is not competitive today?!).It means to reconsider regularly the whole experience (workflow) of our clients during their journey with us. But […]

EDUCATION

April 18, 2022

TIP OF THE WEEK #008 – How to use your own experiences to upgrade your customer service

customer service upgrade luxury market

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