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Welcome to the maddy's blog

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the full post

This week we are talking about something I love so much, and you know it. Yes, LUXURY. Luxury is all about details. We have so many things to learn from the Luxury Industry, that we could write a book about it! But for now, let’s focus on 5 things we can definitely learn from it […]

EDUCATION, Uncategorized

March 10, 2023

TIP OF THE WEEK #10: 5 Tips to Learn from the Luxury Industry

the full post

More than ever, the customer service, and the experience surrounding a product is more and more important everyday. Trying to be different is an everyday challenge, mainly in a competitive market (but which market is not competitive today?!).It means to reconsider regularly the whole experience (workflow) of our clients during their journey with us. But […]


April 18, 2022

TIP OF THE WEEK #008 – How to use your own experiences to upgrade your customer service

customer service upgrade luxury market

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