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ENG- It’s a word you’ll hear me repeat regularly. It can be defined by “procedure”, “process” or “list of steps” for example, but it turns out that the software I use* calls Workflow this approach, and I have been using it for years.I’m a big fan of Workflows. Whether it’s for the customer experience, for […]

More than ever, the customer service, and the experience surrounding a product is more and more important everyday. Trying to be different is an everyday challenge, mainly in a competitive market (but which market is not competitive today?!).It means to reconsider regularly the whole experience (workflow) of our clients during their journey with us. But […]